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Your Business

  • Overview

    Business growth takes hard work, ambition and expertise. So, while you focus on your goals, you’ll need a payment partner you can trust.

  • Small to Medium

    As a small business, choosing a payments partner is one of the most important decisions you’ll ever make. We’re trusted by thousands of businesses across Europe.

  • Large Corporate

    We handle payments for large corporate businesses on a global scale, serving over 1.3 million customers in over 30 countries and handling over 5.6 billion transactions annually.

  • Switching Payment Providers

    Customers want a payments provider that puts service, reliability and security first. We make switching easy and ensure your customers are always able to pay whenever, wherever, and however they want.

Twoja firma

Solutions

  • Overview

    Give your customers the choice to pay however they want. Online, in person, in-app or over the phone: we've got you covered with simple solutions and integrated options.

  • Accept Payments Online

    Open your business to a global retail sales market worth €2,4 trillion and let customers everywhere make card payments online or in-app, on any device. We’ll help you create an affordable online card payment solution that combines security, convenience and choice.

  • Accept Payments In Store

    Transform your business’ in-person payments process and take transactions to every corner of your business. Accept all major card, contactless, and mobile wallet payments.

  • Credit Card Processing

    Take credit payments online or on the go, from the till, or serving customers at their tables. However you work, our solutions are perfectly tailored.

  • Security and PCI Compliance

    As a world-leading payments provider, we’re on the frontline of security and compliance, and build our solutions to meet the strictest industry safety standards.

  • Currency Solutions

    Our multi-currency solutions let your customers see prices and pay in their home currencies: enhancing their experience, and increasing your global growth.

Partners

  • Overview

    We build payment partnerships with banks, financial institutions, ISOs, software vendors and payment gateways in every corner of the world.

  • Financial Institutions

    Over 550 financial institutions around the world partner with Elavon to deliver fast, reliable payment solutions that customers trust.

  • Independent Sales Organizations (ISO)

    We’ve worked with ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape.

  • Integrated Payment Services

    We build our IPS to handle the challenges of an evolving payments landscape, and help our partners around the world meet their customers’ changing needs.

  • Referral partners

    Attract new and retain existing business through payment partnering made easy. Explore Elavon’s referral partner offerings.

Developers

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Complaint & Escalation Process

How to file a Complaint

U.S. Bank Europe DAC (hereafter ‘Elavon’, our trading name)is focused on providing a continuously satisfactory customer experience; however, if you feel that we have not met your expectations, we would like to know.

As a result of your feedback, we are in a better position to make improvements to the services that we offer to our customers.

Our complaints process is designed to encourage fast and efficient resolution of your issue at the first point of contact. We aim to deal with any questions or concerns that you may have as quickly as possible.

Please help us to provide you with an accurate and timely response, by following the steps outlined below:

  • A Complaint may be submitted to Elavon in writing, by email and letter or verbally (Country specific contact information can be located under the ‘Customer Solution Process’)
  • If writing to us mark all complaints: “Complaint: Merchant Identification Number”, e.g. “ Complaint: Mid No. 100000001” and provide copies of any documents that have a relevance to the complaint (i.e. statements, charges, previous correspondence).

Please note, the logging of a complaint with Elavon is free of charge.

Customer Solutions Process

  • Send us an email to complaints@elavon.com
  • Call our Service Centre (+46) 08-59 36 64 67. These calls are charged at standard rates.
  • Write to us at: US Bank Europe DAC, Norway Branch, Postboks 354 Skøyen, 0213 Oslo, Norway.

Our aim is to resolve your concerns and respond to you as soon as possible and no later than 15 business days of first receiving your complaint. If, for reasons beyond our control, we are unable to issue a final response to you within 15 business days we will write to you to keep you updated, clearly outlining the reason for our delay and we will set out the timeline by which you will receive a full response. This deadline will be no longer than 35 business days from the receipt of your initial complaint.

If you are not satisfied with our final response, please let us know as we’d be keen to hear your feedback and have the opportunity to address the matter to your satisfaction, if we can. Alternatively, you may be eligible to refer the complaint to Finansklagenemnda and we will provide you with the contact details.

Finansklagenemnda is a free, independent service that assists in resolving complaints between customers and a payment service provider. Please note that Finansklagenemnda will only become involved after we have had the opportunity to fully investigate the complaint and provide you with a final response.

The contact details for the Finansklagenemnda are:

Finansklagenemnda
Pb. 53 Skøyen
0212 Oslo

Telefon: +47 23 13 19 60

E-post: post@finkn.no

Nettside: www.finkn.no